Hard no to that. They have the cleanest UI for finding what I want so I can order it on Amazon. Big 🧠 moves 😆 After the cash back, and much faster shipping, Amazon is an easy pick for me.
I think the only orders I've made with da egg in years, are Intel ARC cards. They have been the best source for variety and pricing.
I have had exemplary interactions with Newegg over the decades. About the time you were getting butt punched, they exceeded their own policy to assist me. Returned my pre-order 5700XT. I asked if instead of an exchange, their policy at the time, I could get store credit to buy a 2060 super from them. She asked me to hold a moment, came back with approval. Also gave me the free return shipping label. Zero hassles, super stoked at how it turned out.
My anecdote aside; I do still see, quite often, shoppers having terrible service from them on Reddit subs. There is the whole GN fiasco too. Newegg has sucked since the original owners sold out.