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Question help - AMD Ryzen 7 9800x3d & GTX 5080 pc shuts off and reboots during gaming

aizhun

Junior Member
I recently built my pc (about a couple months old ) with a AMD Ryzen 7 9800x3d and GTX 5080 card and 1000W PSU.

It runs perfectly fine doing anything until it comes to certain games and I've noticed that they are usually graphic intensive games. I can play Fortnite and Valorant for hours and hours and nothing happen but when I've played games like Outlast Trials, Sons of the Forest, and Arc Raiders it completely shuts down and reboots during unexpecting moments it could be even an hour or two until it happens. Somedays it could just not happen at all which is frustrating because I would think it stopped happening and then it would just happen out of nowhere on these sorts of games. Just today I tried closing Arc Raiders by right clicking the bottom taskbar and closing it through that and it just shut off and rebooted and it was perfectly playable for about 2 hours so it's really random. To add when I first played Outlast Trials it would reboot as soon as I got in the game now it's like it never happened and I could play perfectly fine recently. ( of course I could be speaking too soon because it just happens unexpectingly) The reboots first happened when playing minecraft at max graphics (usually when the games are max graphics they tend to be worse with the reboots) and It would shutdown and reboot when it started raining in the game which was odd. Everything is brand new in the system besides one of my ssds which was taken from my old pc , I used to have two of them but I had to deal with bitlocker and one of my ssds would fail to decrypt and I had problems so i just took it out and bought a new ssd. Windows is currently installed on the working old ssd. The cpu was bought from newegg brand new, and everything else from amazon and cpu cooler from best buy. Also what I seen on the motherboard today after the reboot if I'm not mistaken was a red light on CPU and then it turned to a red light on VGA.
 
Welcome to the forums.

There are a host of troubleshooting steps. Temps, SSD health, drivers, on and on. I'd start by loading optimized bios defaults. Or update to the latest bios if not running it already. Check temps and SSD health with HwINFO. Go from there.
 
some of the programs I have installed just in case any of these could cause problems:
HyperX NGENUITY
NZXT Cam 4.75.6
Realtek Audio Driver
Gigabyte Control Center
Alienware Command Center Package Manager
SK Hynix Drive Manager
SteelSeries GG
Razor Synapse
AMD Chipset Software
NVIDIA App

if anyone could help me it would be much appreciated 🙂 thank you
 
That's a lot of 3rd party apps to nerf things. Start basic/best practices as I wrote, with the process of testing and elimination.
 
Instant reboot during gaming is almost always a power, thermals, or stability issue. With a Ryzen 7 9800X3D + GTX 5080, you’re running bleeding-edge, high-draw hardware, so let’s narrow it down fast.
 
Something else to consider. I bought a watt O meter and instantly figured out it was a power draw issue. When my PSU drew 1000w (1200w rating), instant shut down - not because of my PSU, but it was my APC UPS that couldn’t deliver more juice. No more power backup for my PC anymore.
 
some of the programs I have installed just in case any of these could cause problems:
HyperX NGENUITY
NZXT Cam 4.75.6
Realtek Audio Driver
Gigabyte Control Center
Alienware Command Center Package Manager
SK Hynix Drive Manager
SteelSeries GG
Razor Synapse
AMD Chipset Software
NVIDIA App

if anyone could help me it would be much appreciated 🙂 thank you
Start with basics:

1. test ram, that is the easiest step, I would test 24h as problem is random and not so frequent

- https://www.memtest86.com/technical.htm
(has free version)

- https://www.karhusoftware.com/ramtest/#introduction
(commercial, runs in windows)

- built in memory diagnostic in windows :
  1. Save all your work and close any open programs.
  2. Press Windows logo key + R to open the Run dialog box.
  3. Type mdsched and press Enter.
  4. In the Windows Memory Diagnostic window, select Restart now and check for problems (recommended).
  5. Your computer will restart, and the tool will begin checking your memory for issues.
  6. Wait for the test to complete. The system will automatically restart once finished.
  7. After logging back into Windows, the test results will appear as a notification. If not, check the Event Viewer under Windows Logs > System for the results.
 
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